Frequently Asked Questions

What's the difference between Can You Imagine? and other apartment gift and promotional item companies?

With over 24 years in the business, our customers rely on us for these main reasons:

Our gifts are specifically designed with your apartment residents in mind. Like you, we think about what residents need to feel supported during a move-in and appreciated at a lease signing. Gift giving is a proven way to increase resident retention and gain referrals.

All gifts arrive assembled and ready to deliver to your residents which saves you time and energy. Our gift presentation is second to none and your gifts arrive to you just as they appear in our catalog and on our website.

Because we are experts at apartment resident gift giving, we offer gifts for every occasion, season, resident type and more. We create stylish collections that make it easy for you to choose what works best for your properties, your residents and your budget.

We only include the best quality and top name brands in your gifts so your residents will be impressed by your thoughtfulness and gift selection. We include only what we’d want to use in our own homes.

The service and support you receive every time you place an order is personal and efficient. We understand how important resident retention and resident satisfaction are to you.


When will my gifts arrive?

Each time you place a gift order, we send you an email with your shipping and estimated delivery date. In general, gifts are shipped by a trackable carrier within 5-7 business days of your order being placed. Depending on your location, your gifts will arrive within 3-5 days of shipping.


Do gift tags come “automatically” with each gift order?

Gift tags make your resident gifting extra special and we’re happy to add them per your request. There is a one-time set-up fee if you wish to add custom gift tags.  We’ll keep your custom tags on file in our shop and your custom gift tags will then be “automatically” added to all your gifts.

Please note that we do have some gifts and gift types where we cannot add gift tags. For these gifts your custom tags will not be attached.


Can I change the ribbon color on my gifts?

Many of our gifts already include a choice of ribbon color! These gifts provide a great opportunity for you to easily order just the gift you want. Other gifts have a single ribbon color chosen by our designers as the best-looking ribbon for the gift and for coordinating the gift within its collection of gifts. For these gifts we are happy to change the ribbon color if we have your color choice in the appropriate width of ribbon readily available in our inventory.


Why do you charge set-up fees for promotional items?

Unlike our apartment gifts, which we make to order one-by-one in our shop, we do not make or imprint our promotional items in house. Instead we work with our suppliers who offer the best quality item at the best price for the needs of our clients. These suppliers charge us set-up fees which help cover their cost of setting up the artwork and preparing, inking, and cleaning screens/plates. We simply pass that fee along. Set-up fees are a one-time charge. When you reorder the same item with the same artwork the fees are usually significantly less.


What is the turn-around time for promotional items?

On most orders, you can expect delivery about 2 ½ weeks from the time you approve the artwork for your imprinted promotional items. Turnaround time is dependent on our suppliers. We will let you know what you can expect when you place your order. Also, some items can be rushed. Let us know your time constraints. Additional fees may apply for a rush order.


When will I receive my proof for my promotional items?

You will receive your proof via email within 2-4 business days.


I do not have a logo. Can I still order an imprinted promotional gift?

Yes, we can help you! You may select a logo design and font from our many templates and our artist will design a logo for your use on promotional items free of charge. We will email/fax you up to two proofs of the design shown in context of your chosen promotional item.